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Telehealth & HealthCare Informatics

The telehealth program at the University at Buffalo and Erie County Medical Center is one of the most successful providers of emergency telemedicine services in the country, serving 51 statewide correctional facilities throughout New York State.

Through the Office for the Advancement of Telehealth (OAT) Grant we are expanding our Emergency Telemedicine services to rural facilities throughout Western New York. The initial grant will cover Batavia, Tri-County, and Wyoming counties.

Moving forward, the Telehealth department is looking to develop the following initiatives:

  • Obtain funding from local, state and federal grants as well as private funding sources
  • Implement Emergency Department Information System
  • Develop the CUBRC Emergency Department Triage Surveillance Project
  • Develop the WNY Healthcare Informatics/BAM Database and Application Suite
  • Establish a Technology Evaluation Task Force
  • Expand physician capabilities by allowing use of PDA’s and Tablet PC’s
  • Develop a throughput quality error reduction information management system
  • Improve Emergency Telemedicine Residency Education and Research
  • Create a TeleVirtual Counselor for Psychology
  • Develop an electronic library for the ECMC Emergency Department

After the initial deployment of the Tri-County, Batavia, ECMC, and Wyoming Telemedicine program, the next step would be to eventually move those services into other departments other than the emergency department. It would also follow that each of the remote locations would, at some point, be able to allow even smaller clinics in their area connect to them so that they might be able to provide services for and utilize the telemedicine network.

In addition to the tasks mentioned about, there are several administrative tasks that need to be completed in the near future so that the whole Telemedicine process can flow more efficiently. Some of the initiatives that will be underway in the future include:

  • Shorten Telemedicine billing cycle to less than 30 days
  • View new sourcing of funding for our initiatives.
  • Develop a yearly SWOT analysis process
  • Develop policy and procedure manuals for all areas involved with Telemedicine Program